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FAQ's
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Paper Properties
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Private Watermarks
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Digital
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Envelopes
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Printing
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Online Shipping
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Paper Properties
What Neenah papers are laser and ink jet printer guaranteed?
The following Neenah papers in Writing & Text weights are laser and ink jet guaranteed:
- ASTROBRIGHTS®
- ASTROPARCH®
- CLASSIC COLUMNS®
- CLASSIC CREST®
- CLASSIC® Laid
- CLASSIC® Linen
- CLASSIC® Stipple
- CLASSIC® Techweave
- CLASSIC® Woodgrain
- 25% Cotton Papers
- CONSERVATION®
- EAME'S® Papers
- ENVIRONMENT®
- OXFORD®
- ROYAL SUNDANCE®
- UV/ULTRA® II
How do your "laser imaging papers" handle the following: foil stamping, engraving, embossing, cover weights, static, trimming and overall solid coverage printing?
Our recommendations are as follows:
- For foil stamping, ask your printer or foil manufacturer for a high heat tolerant foil.
- For engraving, embossing and thermography, we recommend testing to see how the techniques react to the heat and pressure of the laser printer.
- We do not recommend laser imaging heavy weight cover papers beyond 65 lb.
- To prevent static, we recommend a humidity level of 35-55% in the room where the laser printer is located.
- Solid coverage printing does not yield any paper problems. Many times designers and printers will specify a 30-40% screen tint of the same or like color to run in tandem on the printing press to make a more uniform solid color. For intensity of color, two passes of the same ink color can also be specified.
Acid Free Papers
What papers do you have that are acid free?
The majority of Neenah’s papers are acid free, with the exception of some specialty papers. Please contact customer service for more information.
What are the aging characteristics of your paper?
All of our acid free papers are generally stated to comply with type 1 permanence on the basis of pH and alkaline filler. This means that paper is expected to last several hundred years. Experience and historical samples indicate that the vast majority of acid sized sheets not meeting the above permanence will last 50–100 years.
Scoring and Folding
What are the general procedures for avoiding cracking when folding writing, text and light weight cover papers?
We recommend scoring and folding with the grain when possible. Occasionally, a lighter score (a shallow score) is recommended over a heavy score (a deep score). The lighter score, when folded, will have the tendency to resist cracking.
How do you score and fold cover, duplex cover or double-thick cover papers?
Because of the bulk and stiffness of heavy weight covers and laminated covers, care must be taken when scoring and folding to avoid fiber cracking or lifting on the fold(s).
GENERAL GUIDELINES:
- Prior to folding, always properly score the paper.
- The best scores are usually achieved on a flat bed press.
- Normally, score and fold with the grain of the paper.
- Always fold toward the ridge or bulge in the paper.
- A creasing rule/channel score works well on cover-weight papers.
- A letterpress channel score parallel to the grain direction is recommended. A rounded 2 point rule with matching matrix of a minimum width of 2.5 times the caliper of the stock to be scored is recommended.
Pretesting is always recommended to determine the ideal creasing rule/channel combination.
When scoring a 100 lb. or heavier presentation folder, a double score, which creates a gusset for the spine, is helpful particularly when the folder has numerous insert sheets.
Consider lighter screen tints or eliminate ink coverage altogether over score areas to minimize highlighting of paper fibers along the fold, especially when scoring against the grain. This is particularly important to consider on highly textured finishes and double thick cover papers.
In what direction does the grain run in relationship to the pattern on CLASSIC® Woodgrain, CLASSIC COLUMNS® and CLASSIC® laid papers?
The grain direction of CLASSIC® Woodgrain and CLASSIC COLUMNS® is parallel to the pattern. The grain direction on our CLASSIC® Laid is perpendicular to the laid pattern.
Can Neenah’s papers handle special printing processes such as embossing, foil stamping, engraving, etc.?
Most of Neenah’s papers take special printing processes very well. Refer to “printing tips” on each particular brand’s landing page for detailed instruction and tips.
Other
What are ink drying qualities of your papers?
This is a very broad question. It is best to remind your printer that our papers are premium uncoated papers with excellent printing characteristics. If a printer should have any questions regarding drying they should supply paper samples to their ink representative for recommendations. We do not recommend any particular brand of ink. Recommendations for each specific paper can be found in “printing tips” on each brand landing page.
Do your paper colors match Pantone® Colors?
No. Each color is unique to our own "recipe" and has been manufactured to enhance the application of inks, foils, engraving inks, thermography and digital printing.
What information can we have on caliper, brightness and opacity of your paper?
This information can be found under “stock list guide” on each specific brand landing page.
What are Neenah's finished paper trimming tolerances?
Trimming tolerances for Neenah text and writing papers are realistically established on a basis which will provide customers with paper cut as closely as possible to the ordered size. The mill practice for cutting is as follows:
Sheets sizes of 11 x 17" or smaller are targeted 1/32" oversize, 0" undersize. Sizes larger than 11 x 17" are targeted 1/16" over the ordered size, plus or minus 1/32" from target, 0" under.
Private Watermarks
What is a private watermark?
A private watermark is a personalized image or mark in a sheet of paper that is visible when the finished paper is held to the light or placed on a flat surface.
Neenah offers both genuine watermarks produced with a traditional dandy roll, imparted during the paper making process and Customark® an innovative process that makes it practical to order high-quality watermarked papers in smaller quantities.
GENUINE PRIVATE WATERMARKS
Genuine watermarks are available in three types: Wire, Shaded, Combination
Wire: For a wire mark, the design is raised on the dandy roll cover. The raised mark then presses into the fibers and displaces some of the paper fibers. In comparison to the surrounding area, the watermark appears more translucent.
Shaded: A shaded mark is pressed into the dandy roll cover. When the fibers flow into the depressed area of the design, that area becomes more opaque than the surrounding area of the sheet.
Combination: This design uses a combination of the wire and shaded marks.
Genuine Watermarks are also offered in several positions: Refer to “Private Watermarks” under Paper 101 in the resources section on our website
What is the minimum amount of paper I need to order?
The minimum order is 5,000#.
How long does it take to receive my watermarked paper?
It takes 6-8 weeks after receipt of approved artwork.
CUSTOMARK® PRIVATE WATERMARKS
Customark is produced through our exclusive off-machine process allowing you to order in much smaller quantities. The watermark mimics a shaded mark as described above. We have several finishes and a range of white papers available for you to choose from.
What is the minimum amount of paper I need to order?
The minimum order is 600#.
How long does it take to receive my watermarked paper?
It takes 4 weeks after receipt of approved artwork.
Digital
Which Neenah papers are guaranteed for digital printing?
Our universal digital finish is guaranteed to perform on all digital presses including HP Indigo® presses. Many of our brands have digital offerings allowing you to choose from a wide range of smooth and textured finishes, choice of basis weights and colors. Refer to the digital section on our website for detailed information and offerings.
Which digital printing press manufacturers have substrate certification programs?
HP has an established official certification programs with Rochester Institute of Technology Printing Applications Lab.
What quality can I expect if I use a paper in a digital printing press that isn’t certified for that press?
Most paper manufactures, including Neenah, choose to certify selected colors because each colored substrate is a separate certification trial. Once one color is certified, there is a high probability that other colors in that brand will have similar runnability because mechanical properties should be affected only slightly, if at all, by the presence of dyes and pigments. However, varying color substrates will change the ICC color profile settings against Pantone targets. If varying the weight, refer to the equipment manufacturer’s specification sheet for optimal limits. Neenah encourages testing paper on your particular device. Samples are available from our sample department.
What are typical sizes for digital printing presses?
12x18, 13x19 Text and 18x12,19x13 Cover are the most common sizes for uncoated paper. The newer printing press models from HP are now accepting larger sheets sizes such as 20.75 x 29.5. As demand for these sizes grow, Neenah Paper will consider adding on to our assortment. Most digital presses will also accept sheet sizes smaller than 12x18 and 13x19, such as 8.5x11 and 11x17.
Explain the differences between digital printing presses?
HP Indigo uses liquid ink technology and Kodak and Xerox presses use dry electrophotographic technology (toner based). For a comparison of digital presses please refer to the manufacturer’s website.
Envelopes
I am looking for envelopes. How do I find them?
You can now purchase all premium Neenah envelopes from our authorized distributors or via our website, in as small as 1 box quantities. Visit the Envelopes section of our site for additional information. You can also contact your local paper distributor to find envelopes in your market.
Which Neenah brands have envelopes available?
If the brand offers writing or text weights, then it offers envelopes. All our writing and text weight papers are available in any of our 33 envelope styles.
What is a deckle edge envelope?
A deckle edge envelope has a feathered edge along the flap edge of the envelope.
Are your envelopes laser guaranteed?
No, after folding, glue, and the conversion process, we cannot guarantee laser performance. Please contact the converter you work with for more technical information on the envelopes.
Does grain direction matter when choosing envelopes?
Not usually; an envelope converter will make every effort to get the most out of the sheet.
What colors do you recommend using for mailing purposes?
For more information on postal requirements and restrictions, refer “mailing guidelines” under Paper 101 in the Resources section of our website or refer to the United States Postal Service web site.
Printing
Is it difficult to print on uncoated paper?
No, it is not! Remember that uncoated papers are more absorbent than coated papers, and printing images have to be prepared in prepress differently to accommodate the absorbency of uncoated papers.
Can you print 4 color process successfully on your white and colored papers?
Absolutely! Uncoated papers dry by absorption, which mean that images printed in 4 color process must be compensated for the resulting absorption process and dot gain when printing halftone and 4 color process. As a general rule, imagery should be adjusted in prepress to compensate for the additional 5-15% tone value increase that will occur. The precise amount of under color removal is image specific. Total area coverage should not exceed 320%. From natural white papers, to grays, blues, greens, fiber-added papers, to even some of the deep colors, 4 color process images take on a new dimension when printed on these papers.
Compared to coated papers, why should uncoated papers be chosen for 4 color process printing?
Uncoated papers have a natural, tactical, textural feel, with a matte finish; unlike the glossy, reflective finish of some coated papers.
What line screens are recommended for printing on your papers?
We recommend 175 line screen for our papers. However, your printer is your best resource.
Can metallic inks print well on your papers?
Yes. Our papers take metallic inks beautifully. Drying times may be slightly longer.
How can I prevent ink mottle when I print large solid areas on uncoated papers?
Excellent formation of the sheet is most important to avoid ink mottle and Neenah papers are known for their excellent formation. The next consideration is the ink lay down sequence of the solid ink application. An ink lay down sequence is where the solid ink is being applied, or what unit on the press the solid ink coverage is being applied. Solid ink coverage should be the last ink down on the press, or placed as closely to the end as possible. This will prevent the subtractive tendency of successive units of color from "taking ink away" or disturbing the smooth lay of ink already printed.
What are ink drying qualities of your papers?
As with all uncoated papers, you should expect and therefore compensate for a dry back of 5-7 points.
What are some other print production advantages of your papers over other papers?
Our papers offer a wide variety of colors, weights, and textures. Our colored papers are beater dyed meaning the color of the paper is embedded into each fiber, so when folding or die-cutting, a white edge isn’t visible as it is if you were to print the color onto a white sheet. Our papers can also handle every specialty print technique such as embossing, foil stamping, thermography, engraving, letterpress, die-cutting, and UV coatings to name a few.
Online Shipping
What are the costs for shipping online?
Freight charges are based on the weight and destination of your order, the shipping method requested.
Neenah offers free shipping via Ground service on product orders over $250 to most U.S. destinations. This excludes shipments to Alaska, Hawaii, and Puerto Rico.
What shipping methods do you offer for online orders?
For US shipments, depending on the weight of your order and delivery restrictions, possible shipping methods include: Priority Overnight, Standard Overnight, 2nd Day or Ground Service.
All Canadian orders ship International Economy or International Priority.
What is the cut-off for same day shipping?
Expedited shipping orders received by 12:00 noon Central Time are shipped the same day they are received. Ground orders ship within 1-3 business days. There is always a possibility of a backorder. Should we not be able to meet the shipping guidelines as noted, our Customer Service team will notify you. Please also note that many of our envelopes are made to order and require additional lead-time to convert. If this is the case, the converting lead-time will be displayed below the specs listed beneath the Add to Cart button.
Who is responsible for shipping charges on product returns?
The customer is responsible for any original shipping charges as well as the return shipping charges and arrangements when returning products. Please include reference to your order number. For the return address or any additional questions you can contact our customer service department at 1 800 558 5061, option 6 or via Live Chat.
Discounts and Promo Codes
How do I add a promo code or discount to my order?
If you have a valid discount (promotion) code:
- 1. Click the "View Cart" button from the shopping cart.
- 2. Enter the discount code it in the text box
- 3. Click the "Add Discount Code" button.
- 4. Click the "Checkout" button to continue the checkout process.
Please see the Exclusions section for more information on promo codes and discounts.
Note that promo codes are for a limited time only. Expired promo codes will not apply a discount to your cart.
Distributors
How do I find a Neenah distributor near me?
Our Distributor Locator can help you find a distributor or paper store in your area. Click on “Find A Distributor” under the Resources pull down
Sales Tax
Why is sales tax charged on neenahpaper.com orders?
Current tax laws require companies to charge appropriate sales taxes for products shipping into states where the company has operations or offices. To comply with these laws, Neenah adds sales tax to product and sample orders.