Privacy and Security Policies

At Neenah Paper Inc., we are committed to protecting the privacy of our customers and the users of our site, and this Privacy Policy Statement sets out our policy on the gathering and use of information on this site.
 
There may be links from this site to other Web sites but please note that this Privacy Policy applies only to this site and not to Web sites of other companies or organizations to which this site is linked.
 
Although you are not required to register to access this site, you may be asked to provide us with personal information when you visit certain sections of the site.

The Information We Collect

Neenah Paper Inc. gathers consumer information at several different points on this site.

Contact Us E-mail Form

Consumers can use the Contact Us e-mail form to send an e-mail message to our customer service center. The personally identifiable information we require on the form is your name, e-mail address, city, state, zip code and country. This information is used to respond to you. If you choose to receive additional information from us, we will use your contact information to send additional materials to you. You can request to be removed from our mailing list at any time. Please see the “Choice/Opt-out” section below for more information.

Contest Entries

From time to time, we may offer online entries into contests or sweepstakes. The information collected from the entry will only be used for the purpose of conducting the contest or sweepstakes (such as to notify winners). If you choose to receive additional information from us as part of the entry form, we will use your contact information to send additional materials to you. You can request to be removed from our mailing list at any time. Please see the “Choice/Opt-out” section below for more information.

Server Log Information

We log IP addresses to analyze trends, administer the site, track patterns of page views, and gather broad demographic information, such as browser type, for aggregate use. IP addresses are not linked to personally identifiable information.

Cookies

Neenah Paper Inc., in common with many Web site operators, may use standard technology called cookies on this site. Cookies are small data files that are downloaded onto your computer when you visit a particular Web site. You can disable cookies by turning them off in your browser, however, some areas of this site may not function properly if you do so.

Disclosure of Information

Neenah Paper Inc. will not disclose personal identifiable information that you provide on this site to any third parties other than to a Neenah Paper Inc. agent, except: i) when given permission by you to share the information or ii) to comply with valid legal requirements such as law, regulation, warrant, subpoena or court order.

Our Commitment to Data Security

This site incorporates appropriate safeguards using industry standard technology to heighten the security, accuracy and privacy of any personal information we have collected and we have put in place reasonable precautions to protect information from loss and misuse. Our security and privacy policies are periodically reviewed and enhanced as required.

Our Commitment to Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Web site from those we actually know are under 13 years old, and no part of our Web site is structured to attract anyone under 13 years old.

Choice/Opt-out

When we ask for information from you, you are given the opportunity to ‘opt-in’ to receive additional information, such as site announcements, promotional information, product sampling opportunities and research requests from us. Users who no longer wish to receive these communications may stop receiving them by following the Unsubscribe instructions included in any communication. 

Policy Change

If we alter our privacy policy, any changes will be posted on this page of our site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it. Please check back from time to time to ensure you are aware of our current privacy policy.
 
We appreciate your interest and hope that you enjoy visiting the site.

Security During Checkout

Neenah Paper does not keep a copy of your credit card number with your registered account. Whether ordering on the Internet or by phone, you will need to provide us with your credit card number or account information each time. Though it may be a minor inconvenience, we believe this provides you with an important added level of security.

If you are still unsure about ordering online, you may place your order by phone by calling Neenah Paper at 800-994-5993 (Monday through Friday, 7:30 a.m. to 5:30 p.m. Central Time).

If you have any questions about our Security Policy, you can contact us via our 'Speak With Us' page, via phone at 888-558-5061 or write us at:

Neenah Paper Internet Customer Service
P.O. Box 211
Neenah, WI 54957-0211

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