Frequently Asked Questions


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PAPER PROPERTIES

Q. What Neenah papers are laser and ink jet printer guaranteed?

A. The following Neenah papers are laser and ink jet guaranteed:

  • CLASSIC CREST Writing
  • CLASSIC CREST Text
  • CLASSIC Linen Writing
  • CLASSIC Linen Text
  • CLASSIC Laid Writing, Imaging Finish
  • CLASSIC COLUMNS Writing
  • CLASSIC COLUMNS Text
  • CLASSIC COTTON Writing
  • ENVIRONMENT Writing
  • ENVIRONMENT Text, Smooth Finish
  • NEENAH Bond, Imaging Finish
  • ATLAS Bond, Imaging Finish
  • OLD COUNCIL TREE Bond, Imaging Finish
  • KIMBERLY Writing Wove Finish
  • Neenah Laser

Q. How do your "laser imaging papers" handle the following: foil stamping, engraving, embossing, cover weights, static, trimming and overall solid coverage printing?

A. Our recommendations are as follows:

  • For foil stamping, ask your printer or foil manufacturer for a high heat tolerant foil.
  • For engraving, embossing and thermography, we recommend testing to see how the techniques react to the heat and pressure of the laser printer.
  • We do not recommend laser imaging heavy weight cover papers beyond 65 lb.
  • To prevent static, we recommend a humidity level of 35-55% in the room where the laser printer is located.
  • Solid coverage printing does not yield any paper problems. Many times designers and printers will specify a 30-40% screen tint of the same or like color to run in tandem on the printing press to make a more uniform solid color. For intensity of color, two passes of the same ink color can also be specified.

ACID FREE PAPERS

Q. What are the aging characteristics of your paper?

A. All of our acid free papers are generally stated to comply with type 1 permanence on the basis of pH and alkaline filler. This means that paper is expected to last several hundred years. Experience and historical samples indicate that the vast majority of acid sized sheets not meeting the above permanence will last 50-100 years.

Q. What Neenah Paper gradelines meet ASTM permanence type 1?

A. The following gradelines meet this standard:

  • OLD COUNCIL TREE Bond Finish and Imaging Finish
  • NEENAH Bond Imaging Finish
  • ATLAS Bond
  • KIMBERLY Writing Titanium White
  • ENVIRONMENT Papers
  • CLASSIC COLUMNS Papers, recycled colors only
  • CLASSIC COTTON Papers
  • CLASSIC CREST Papers, recycled colors only
  • CLASSIC Linen, recycled colors only
  • CLASSIC Laid, recycled colors only

Q. What papers do you have that are acid free?

A. All of Neenah Paper’s papers are acid free, with the exception of UV/Ultra II translucent printing papers.

SCORING AND FOLDING

Q. What are the general procedures for avoiding cracking when folding writing, text and light weight cover papers?

A. We recommend scoring and folding with the grain when possible. Occasionally, a lighter score (a shallow score) is recommended over a heavy score (a deep score). The lighter score, when folded, will have the tendency to resist cracking.

Q. How do you score and fold cover, duplex cover or double-thick cover papers?

A. Because of the bulk and stiffness of heavy weight covers and laminated covers, care must be taken when scoring and folding to avoid fiber cracking or lifting on the fold(s).

GENERAL GUIDELINES:

  • Prior to folding, always properly score the paper.
  • The best scores are usually achieved on a flat bed press.
  • Normally, score and fold with the grain of the paper.
  • When possible, score the paper when it is still moist from the litho press foundation solution.
  • Always fold toward the ridge or bulge in the paper.
  • A creasing rule/channel score works well on cover-weight papers.

THE FOLLOWING COMBINATIONS OF CREASING RULES/CHANNELS RULES ARE GENERALLY RECOMMENDED:

  • 1 & 2 point rule for #40 channel
  • 2 point rule for #50 channel
  • 2 & 3 point rule for #60 channel

Experimentation is always recommended to discover the ideal creasing rule/channel combination.

When scoring a 100 lb. or heavier presentation folder, a double score, which creates a gusset for the spine, is helpful particularly when the folder has numerous insert sheets.

Consider lighter screen tints or eliminate ink coverage altogether over score areas to minimize highlighting of paper fibers along the fold, especially when scoring against the grain. This is particularly important to consider on cover duplex cover and double thick cover papers.

Q. In what direction does the grain go on Neenah Paper’s columns and laid finished papers?

A. The grain of CLASSIC COLUMNS Paper is parallel to the column’s pattern. The grain direction on our laid finished papers is perpendicular to the laid pattern.

UV/ULTRA II Translucent Printing Paper Questions:

Q. Is UV/ULTRA II Paper an acid-free sheet and can it be made to a neutral pH?

A. The UV/ULTRA II Papers are acidic. Currently, we do not provide an alkaline (acid-free) translucent sheet.

Q. Can UV/ULTRA II Papers be embossed?

A. Yes, they can be embossed. However, UV/ULTRA II Paper is a hard printing surface and embossing must be handled carefully. Rounded or beveled-edge dies yield the best results as they are less likely to break through the paper. A press proof is recommended to determine the correct die depth. Embossing generally yields thin white lines around the embossed image.

Q. Can UV/ULTRA® II Paper be foil stamped?

A. Yes, again, a trial is recommended to determine that the proper foil has been selected. Dusted foils work best, two-sided foils can be a problem. We suggest foils, films and vinyl with a quick release agent. Consider a small area 2 - 3" in diameter vs. extreme coverage.

Q. Can UV/ULTRA® II Paper be foil stamped?

A. Yes, again, a trial is recommended to determine that the proper foil has been selected. Dusted foils work best, two-sided foils can be a problem. We suggest foils, films and vinyl with a quick release agent. Consider a small area 2 - 3" in diameter vs. extreme coverage.

Q. Can you print on both sides of UV/ULTRA® II Paper?

A. Yes. With all uncoated paper, you should anticipate minor differences between the two sides of the sheet with respect to ink penetration and drying.

Q.Can you print 4-color process on UV/ULTRA® II Papers?

A. Yes, but ink drying must be considered. Hence large solid areas would be best printed on a press with UV dryers. Also, proper attention must be paid to tack sequence in order to provide proper trapping of colors.

Q. Are there any special precautions that should be exercised when printing UV/ULTRA® II Paper?

A. The ink used for UV/ULTRA® II Translucent Printing Papers should be formulated to dry by oxidation. UV/ULTRA® II Papers should be run in small lifts (about 200-250 sheets). The sheets should be winded before and after printing. With all uncoated paper, you should anticipate minor differences between the two sides of the sheet with respect to ink penetration and drying. Large solid areas would be best printed on a press with UV dryers. Also, proper attention must be paid to tack sequence in order to provide proper trapping of colors.

Q. Are there any precautions for trimming UV/ULTRA® II Papers?

A. UV/ULTRA® II Paper is a very dense sheet. Trimmer blades may chip if newly sharpened. A 30-degree angle blade is used at the mill. Use smaller lifts of 250-500 sheets when trimming.

OTHER

Q. What are ink drying qualities of your papers?

A. This is a very broad question. It is best to remind your printer that our papers are premium uncoated papers with excellent printing characteristics. If a printer should have any questions regarding drying they should supply paper samples to their ink representative for recommendations. We do not recommend any particular brand of ink. On all of our promotional items, we specify vegetable-based inks, except when we print our UV/ULTRA® II Translucent Printing Papers, which uses inks that dry by oxidation.

Q.Do your paper colors match Pantone® Colors?

A. No. Each color is unique to our own "recipe" and has been manufactured to enhance the application of inks, foils, engraving inks, thermography and digital printing.

Q. What information can we have on caliper, brightness and opacity of your paper?

A. Please contact your Neenah Paper merchant, e-mail us or call us at 1-800-558-5061 with the exact gradeline, color, and weight so that we may provide you with the appropriate information.

Q. What are Neenah Paper's finished paper trimming tolerances?

A. Trimming tolerances for Neenah Paper text and writing papers are realistically established on a basis which will provide customers with paper cut as closely as possible to the ordered size. The mill practice for cutting is as follows:

Sheets sizes of 11 x 17" or smaller are targeted 1/32" oversize, 0" undersize. Sizes larger than 11 x 17" are targeted 1/16" over the ordered size, plus or minus 1/32" from target, 0" under.

ENVELOPES

Q. I am looking for envelopes that are not for sale on the web site. How do I find them?

A. You can now purchase all premium Neenah Paper envelopes on our website, in as small as box quantities. Visit the Envelopes section of the site for additional information. You can also contact your local paper distributor to find envelopes in your market. 

Q. I only need a total of 2,000# for letterhead and envelopes for a private watermark. Can I order 1,000# each to total 2,000# for the minimum?

A. In order to meet the minimum requirement of 2,000#, the sheets would have to be 8 1/2 x 11 for the letterhead, and parent size would have to be 34 x 22. There is an additional charge for localization.

Q. Can UV/ULTRA® II Translucent Papers be used for Envelopes?

A. Since we cannot control the journey or the process for these envelopes, we do not recommend using UV/ULTRA® II Translucent Printing paper for envelopes.

Q. What is a deckle edge envelope?

A. A deckle edge envelope has a feathered edge along the flap edge of the envelope.

Q. Are your envelopes laser guaranteed?

A. No, after folding, glue, and the conversion process, we cannot guarantee laser performance. Please contact the converter you work with for more technical information on the envelopes.

Q. Does grain direction matter when choosing envelopes?

A. Not usually; an envelope converter will make every effort to get the most out of the sheet.

Q. What colors do you recommend using for mailing purposes?

A. We recommend using only light colored cards and envelopes that do not interfere with the reading of the address and postmark. Here is the list of colors that are suitable: Alpaca, Antique Gray, Avalanche White, Avon Brilliant White, Baronial Ivory, Brushed Khaki, Brushwork Beige, Camel Hair, Chatham Tan, Classic Cream, Classic Natural White, Continental Blue, Dorian Gray, Eames Natural White, Eames White, Earthstone, Ember Blue, Glacier White, Graystone, Haviland Blue, Heavenly Blue, Indigo Ice, Irish Creme, Ivorystone, Mesa White, Milky Way, Millstone, Monterey Sand, Moonrock, Natural White, Ocean Surf White, Pacific Blue, Pageant Rose, pc100 White, pc100 Natural, Pebblestone, Peppercorn, Pistachio, Potomac Blue, Provincetown Blue, Recycled Bright White, Recycled Natural White, Recycled White, Sage Green, Saw Grass, Sedona Red, Silverstone, Solar White, Terrazzo, Titanium White, Tortilla, Ultra Bright White, White, White Frost, Whitestone, Windsor Blue, Willow. Also, for more information on postal requirements and restrictions, refer to United States Postal Service web site. Please do not hesitate to contact our Neenah Paper Customer Service Representatives at 1-800-558-5061 with any further questions.

ANNOUNCEMENTS

Q. What paper grades are your announcements available in?

A. CLASSIC CREST® and CLASSIC® Linen are the primary grades that offer announcement sizes. The offerings include panel and plain cards with matching envelopes. All of our paper grades do offer "A" size announcement envelopes. There are many colors to choose from and not all of them may be available in a specific envelope size. Please do not hesitate to contact a Neenah Paper envelope converter in your area for more information. Additional Announcement information is available on this site. National Envelope: 1-800-676-0226 Leader Cards: 1-414-645-5760 Williamhouse: 1-800-655-4366

Q. What is a standard announcement size?

A. The most commonly ordered announcement size is the A-6 or A-7.

Q. How are announcement sizes packaged?

A. When ordering "A" size items (cards or envelopes), they are typically packed 250 per box, 4 boxes per carton.

Q. Can I buy announcements directly from Neenah Paper?

A. At this time Neenah Paper offers limited sizes and colors for sale online. We encourage you to contact a Neenah Paper envelope converter for more information about ordering announcement envelopes and cards. National Envelope: 1-800-676-0226 Leader Cards: 1-414-645-5760 Williamhouse: 1-800-655-4366

Q. What is a panel card?

A. A panel card is made from 110 lb. card stock with a 1/4" embossed edge around the perimeter of the card. These cards are available in a variety of sizes including 4 Baronial, 5 Baronial, 5 1/2 Baronial, 6 Baronial and Lee size.

Q. What is a plain card?

A. A plain card is a flat card made from 110 lb. card stock without embossing. These cards are available in a variety of sizes including 4 Baronial, 5 Baronial, 5 1/2 Baronial, 6 Baronial and Lee size.

Q. What is the cost of announcement cards and envelopes?

A. The cost will vary according to the size, quantity and paper grade you choose. Please contact one of our converters for information about already converted cards and envelopes, or you may contact Neenah Paper Customer Service at 1-800-558-5061 for information about purchasing the flat sheets.

Q. What type of paper do you recommend for social announcement like invitations?

A. Any of the Neenah Paper gradelines would be ideal for a social announcement. Please visit the Our Brands section of this web site for more information about brands, colors and finishes. Once you find your preference, Neenah Paper can supply you with flat sheets to use for the announcement card and you can contact one of our envelope converters for more information about envelope availability.

Q. What type of paper is recommended for commercial or business type announcements?

A. CLASSIC CREST® is one of the most popular papers for any business function since it offers a wide variety of professional colors. The CLASSIC CREST® papers and matching envelopes are available in several different weights so you can mix and match according to your needs.

Q. I'm getting married. What would you recommend for announcements?

A. The CLASSIC CREST® Announcement Collection would be a wonderful choice for your wedding announcement, response cards and thank you notes. This is available through Williamhouse; you can contact one of their locations for more information.

PRIVATE WATERMARKS

Q. What is a private watermark?

A. A private watermark is a personalized image or mark in a sheet of paper, made during the paper making process, that is visible when the finished paper is held to the light or placed on a flat surface.

Q. What is a localized watermark?

A. A localized watermark is a mark or symbol arranged on the dandy roll of a paper machine to leave a watermark on a predetermined place on a sheet of paper.

Q. What are the tolerances for localized watermarks on a sheet of paper?

A. Our localized watermarks have a tolerance of ± 1/2" top to bottom and left to right of the specified location.

Q. Can a finished roll of paper have a localized watermark?

A. For a localized watermark, the marks are placed specifically on the dandy roll to repeat according to the customer requirements. During manufacture, the paper shrinks and stretches to different degrees between the inside and outside edges of the machine. Localizing the product takes place during the SHEETING of the product. Rolls are sheeted very slowly one roll at a time and the equipment is especially equipped with lights and mechanisms to advance or retard the speed of the machine altering the cut off and ensuring that the mark is localized according to instructions. Because localizing takes place during the sheeting process, it is not possible to localize rolls.

Q. Can I order two different sheet sizes and still receive a localized mark?

A. Yes, if appropriate information is supplied prior to building the dandy. For example, you could order one sheet 35" x 23" and another 8 1/2" x 11", and still receive a localized mark.

Q. Once the dandy roll is produced, who owns it?

A. Neenah Paper owns the dandy roll. We protect the merchant who brought us the business.

Q. What is the difference between a shaded watermark and a wire watermark?

A. A shaded mark is pressed into the dandy roll cover. When the fibers flow into the depressed area of the design, that area becomes more opaque than the surrounding area of the sheet. For a wire mark, the design is raised on the dandy roll cover. The raised mark then presses into the fibers and displaces some of the paper fibers. In comparison to the surrounding area, the watermark appears more translucent.

Q. What is the actual cost of a dandy roll with normal artwork?

A. Please contact Neenah Paper Customer Service, at 1-800-558-5061, for more information about dandy roll charges.

Q. Can a dandy roll be built to have the watermark bleed off the sheet?

A. Yes, with detailed information on watermark layout.

PRINTING

Q. Is it difficult to print on uncoated paper?

A. No, it is not! Remember that uncoated papers are more absorbent than coated papers, and printing images have to be prepared in prepress differently to accommodate the absorbency of uncoated papers.

Q. Can you print 4 color process successfully on your white and colored papers?

A. Absolutely! Remember, uncoated papers dry by absorption, which mean that images printed in 4 color process must be compensated for the resulting absorption process and dot gain when printing halftone and 4 color process. This means that the 4 color process image must be prepared in prepress to allow for dot gain. From natural white papers, to grays, blues, greens, fiber-added papers, to even some of the deep colors, 4 color process images take on a new dimension when printed on these papers.

Q. Compared to coated papers, why should uncoated papers be chosen for 4 color process printing?

A. Uncoated papers have a natural, tactical, textural feel, with a matte finish; unlike the glossy, reflective finish of some coated papers.

Q. What line screens are recommended for printing on your papers?

A. We recommend 133 line screen for our CLASSIC® Laid, CLASSIC COLUMNS® Papers, CLASSIC COTTON® Papers and ENVIRONMENT® Papers. However, we have printed images in 150 and 200 line screen on these papers. For our CLASSIC® Linen and CLASSIC CREST® Papers, we recommend 150 line screen, though 175 and 200 line screen can be used in certain applications.

Q. Can metallic inks print well on your papers?

A. Yes. Our papers print metallic inks beautifully, particularly our CLASSIC® Linen gradeline. Metallic inks lay down really well on CLASSIC® Linen papers. This is because of the subtle, uniform, embossed surface, which makes the paper's surface hard and the fibers within the sheet more dense. This increases the amount of ink left on the surface of the paper (ink hold out) and enhances the print quality of the image.

Q. How can I prevent ink mottle when I print large solid areas on your papers?

A. Ink mottle is easy to prevent when printing on any of our papers. The first thing to consider is the ink lay down sequence of the solid ink application. An ink lay down sequence is where the solid ink is being applied, or what unit on the press the solid ink coverage is being applied. Solid ink coverage should be the last ink down on the press, or placed as closely to the end as possible. This will prevent the subtractive tendency of successive units of color from "taking ink away" or disturbing the smooth lay of ink already printed.

Q. How can I prevent ink mottle on large solid ink coverage when ink rotation on press is not available?

A. If you can't change the press units to accommodate last ink down, try these techniques:

  • Use two light applications of the same color (in-line) to get the "two coats" effect of the ink lay.
  • Use the next, or second next darker in color in the same color series. These colors will be more opaque and will have more pigment and less vehicle (thinner/suspensor), and will cover fibers or textures because of their increased opacity.
  • Add opaque white to the ink.

Add more squeeze to the impression cylinder.

Q. What are some other print production advantages of your papers over coated papers?

A. Our papers offer a wide variety of colors, weights, textures and applications. Our papers can be folded and scored without cracking. They can also handle every print technique such as embossing, foil stamping, thermography, engraving, letterpress, die-cutting, and UV coatings to name a few.

Q. What are ink drying qualities of your papers?

A. This is a very broad question. It is best to remind your printer that our papers are premium uncoated papers with excellent printing characteristics. If a printer should have any questions regarding drying, they should supply paper samples to their ink representative for recommendations. We do not recommend any particular brand of ink. On all of our promotional items, we specify vegetable based inks, except when we print our UV/ULTRA® II Translucent Printing Papers, which uses inks that dry by oxidation.

DIGITAL

Q. Is the digital marketplace growing?

A. While offset printing still is the dominant print format, digital printing continues to show significant growth. It is growing due to the increased demand for variable printing and short lead times.

Q. What percent of print jobs are printed digitally?

A. According to Industry Measure Graphic Design & Production #22 Market Survey Report in Summer 2007, 31% of design and production establishments said that they worked on some type of variable data or targeted print job in the past 12 months.

Q. Describe Neenah Paper’s Ink Jet and Laser Guarantee:

A. All writing and most text weights are guaranteed for ink jet and laser printing. If you are not satisfied with the performance then contact our Technical Services Department. If the paper is defective we will gladly replace the paper or refund your money. This applies to paper printed as received (not trimmed) and printed using acceptable printing practices.

Q. What are the most popular digital printing presses?

A. HP Indigo, Kodak NexPress, and Xerox iGen are leading digital printing presses.

Q. Which digital printing press manufacturers have substrate certification programs?

A. HP and Kodak both have established official certification programs with Rochester Institute of Technology Printing Applications Lab.

Q. What quality can I expect if I use a paper in a digital printing press that isn’t certified for that press?

A. Most paper manufactures, including Neenah Paper, choose to certify selected colors because each colored substrate is a separate certification trial. Once one color is certified, there is a high probability that other colors in that brand will have similar runnability because mechanical properties should be affected only slightly, if at all, by the presence of dyes and pigments. However, varying color substrates will change the ICC color profile settings against Pantone targets. If varying the weight, refer to the equipment manufacturer’s specification sheet for optimal limits. Neenah Paper encourages testing paper on your particular device. Samples are available from our sample department.

Q. What are typical sizes for digital printing presses?

A. 12 x18 Text and 18x12 Cover are the most common sizes for uncoated paper. The newer printing press models from Xerox and HP are now accepting larger sheets sizes such as 14 ½ x 20 ½ and 13x19, respectively. As demand for these sizes grow, Neenah Paper will consider adding on to our assortment. Most digital presses will also accept sheet sizes small than 12x18, such as 8.5x11 and 11x17.

Q. Explain the differences between digital printing presses.

A. HP Indigo uses liquid ink technology and Kodak and Xerox presses use dry electrophotographic technology (toner based). For a comparison of digital presses please refer to www.neenahpaper.com/digital/printingpresses.asp or the manufacturer’s website.

DISTRIBUTORS

Q. How do I find a Neenah Paper distributor near me?

A. Our Distributor Locator can help you find a distributor or paper store as close as 10 miles from your address!

From the Home page, point to Place An Order. Click on Find a Distributor in the rollover menu. OR, click on Place An Order then click Find a Distributor. If you are in the U.S. enter your state. For a more refined search, enter your zip code and a radius. If you are not in the United States, enter your Province (for Canada) or Country. In a matter of seconds, you will receive the most up-to-date information on distributors near you.

ONLINE SHIPPING

Q. What are the costs for shipping online?

A. Freight charges are based on the weight and destination of your order, the shipping method requested and any special delivery requirements involved.

Neenah Paper is also offering FREE shipping via Ground service on product orders over $250 to any U.S. destination. Normal shipping charges apply to sample orders.

Q. What shipping methods do you offer for online orders?

A. Depending on the weight of your order and delivery restrictions, possible shipping methods include: Priority Overnight, Standard Overnight, 2nd Day or Ground Service.

Sample shipments are charged a flat freight rate of $12.95 for Ground and $17.95 for Overnight service.

All Canadian orders ship International Economy or International Priority. All fees related to the Canadian GST (Goods and Services Tax) will be the responsibility of the purchaser. These taxes will not be included in your final order total.

Q. What is the cut-off for same day shipping?

A. Orders received by 12:00 noon Central Time are shipped the same day they are received. Occasionally we will need some additional time to replenish inventory, however we will notify you of any unexpected delays.

Q. Who is responsible for shipping charges on product returns?

A. The customer is responsible for paying return shipping on product returns. Please include reference to your order number. For more questions you can call 1-800-558-5061.

SALES TAX

Q. Why is sales tax charged on neenahpaper.com orders?

A. Current tax laws require companies to charge appropriate sales taxes for products shipping into states where the company has operations or offices. To comply with these laws, Neenah Paper adds sales tax to product and sample orders.

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